Investor Charter
Investor Charter in respect of Research Analyst (RA)
A. Vision and Mission Statements for investors
Vision
Invest with knowledge & safety.
Mission
Every investor should be able to invest in the right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.
B. Details of business transacted by the Research Analyst with respect to the investors.
• To publish a research report based on the research activities of the RA.
• To provide an independent unbiased view on securities.
• To offer an unbiased recommendations, disclosing the financial interests in recommended securities.
• To provide research recommendations, based on analysis of publicly available information and known observations.
• To conduct an audit annually.
C. Details of services provided to investors (No Indicative Timelines)
• Onboarding of Clients
• Disclosure to Clients
o To distribute research reports and recommendations to the clients without discrimination.
o To maintain confidentiality w.r.t publication of the researchreport until made available in the public domain.
D. Details of grievance redressal mechanism and how to access it
In case of any grievance/complaint, an investor should approach the concerned research analyst and shall ensure that the grievance is resolved within 30 days.
If the investor’s complaint is not redressed satisfactorily, one may lodge a complaint with SEBI on SEBI’s SCORES portal which is a centralized web-based complaint
redressal system. SEBI takes up the complaints registered via SCORES with
the concerned intermediary for timely redressal. SCORES facilitates tracking the status
of the complaint.
With regard to physical complaints, investors may send their complaints to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan. Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai – 400 051.
E. Expectations from the investors (Responsibilities of investors)
Do’s
i. Always deal with SEBI
registered Research Analyst.
ii. Ensure that the Research Analyst has a valid
registration certificate.
iii. Check for SEBI registration number.
iv. Please
refer to the list of all SEBI registered Research Analysts which is available on SEBI
website in the following link:
https://www.sebi.gov.in/sebiweb/other/OtherAction.do?doRecognisedFpi=yes&intmId=14
v. Always pay attention towards disclosures made in the research reports before
investing.
vi. Pay your Research Analyst through banking channels only and maintain
duly signed receipts mentioning the details of your payments.
vii. Before buying
securities or applying in public offer, check for the research recommendation provided
by your research Analyst.
viii. Ask all relevant questions and clear your doubts with
your Research Analyst before acting on the recommendation.
ix. Inform SEBI about
Research Analyst offering assured or guaranteed returns.
Don’ts
I. Do not provide funds for investment to the Research
Analyst.
II. Don’t fall prey to luring advertisements or market rumours.
III. Do
not get attracted to limited period discount or other incentive, gifts, etc. offered by
Research Analyst.
IV. Do not share login credentials and password of your trading and
demat accounts with the Research Analyst.
Investor Complaints
As per SEBI guidelines please find below INVESTOR COMPLAINTS
Data for the month ending – January
| Sr.No. | Received | Pending at the end of last month | Received | Resolved* | Total Pending# | Pending complaints > 3months | Average Resolution time^ (in days) |
|---|---|---|---|---|---|---|---|
| 1 | Directly from Investors | 0 | 0 | 0 | 0 | 0 | 0 |
| 2 | SEBI (SCORES) | 0 | 1 | 0 | 1 | 0 | 0 |
| 3 | Other Sources (if any) | 0 | 0 | 0 | 0 | 0 | 0 |
| Grand Total | 0 | 0 | 0 | 0 | 0 | 0 |
^Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month Trend of monthly disposal of complaints
| Sr.No. | Month | Carried forward from previous month | Received | Resolved* | Pending# |
|---|---|---|---|---|---|
| 1 | November, 2024 | 0 | 0 | 0 | 0 |
| 2 | October, 2024 | 0 | 0 | 0 | 0 |
| 3 | September, 2024 | 0 | 0 | 0 | 0 |
| 4 | August, 2024 | 0 | 0 | 0 | 0 |
| 5 | July, 2024 | 0 | 0 | 0 | 0 |
| 6 | June, 2024 | 0 | 0 | 0 | 0 |
| 7 | May, 2024 | 0 | 0 | 0 | 0 |
| 8 | April, 2024 | 0 | 0 | 0 | 0 |
| 9 | March, 2024 | 0 | 0 | 0 | 0 |
| 10 | February, 2024 | 0 | 0 | 0 | 0 |
| 11 | January, 2024 | 0 | 0 | 0 | 0 |
| 12 | December, 2023 | 0 | 0 | 0 | 0 |
| Grand Total | 0 | 1 | 0 | 1 |
*Inclusive of complaints of previous months resolved in the current month.#Inclusive of complaints pending as on the last day of the month.
Trend of annual disposal of complaints
| Sr.No. | Year | Carried forward from previous year | Received | Resolved* | Pending# |
|---|---|---|---|---|---|
| 1 | 2024-25 | 0 | 0 | 0 | 0 |
| 2 | 2023-24 | 0 | 0 | 0 | 0 |
| Grand Total | 0 | 0 | 0 | 0 |
*Inclusive of complaints of previous years resolved in the current year.#Inclusive of complaints pending as on the last day of the year.